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Terms and Conditions

Our Terms & Conditions

PAYMENT TERMS

Fees quoted are valid for 30 days from the date of issue. Our payment schedule is as follows:

  • 30% of the total project cost will be invoiced on sign off. Work will be scheduled to commence when payment is received, (please alert your account manager to expedite scheduling)
  • 40% will be invoiced on design approval by client
  •  The final 30% will be invoiced prior to completion and must be paid before the site will be made live.
  • Should the project exceed the agreed completion date by more than 14 days, Wazebs Web Design Company reserves the right to issue the final invoice (minus 5% of the total project cost)
  • The final 5% will be invoiced on deployment

OR

  • 50% of the total project cost will be invoiced on sign off. Work will be scheduled to commence when payment is received, (please alert your account manager to expedite scheduling)
  • The final 50% will be invoiced prior to completion and must be paid before the site will be made live.
  • Should the project exceed the agreed completion date by more than 14 days, Wazebs Web Development Company reserves the right to issue the final invoice (minus 5% of the total project cost)
  • The final 5% will be invoiced on deployment

Updates outside original scope.

In the event of any variations or extensions to the project, or should a client wish to engage Wazebs Web Designers on a time and materials basis, all work will be undertaken in accordance with our hourly rates.

SERVICE TERMS

Intellectual Property

Wazebs Website Design Company reserve the right to re-use technical components developed during the project and will retain intellectual property rights on each development. The client will hold copyright on all work pending payment of final invoice.

Maintenance

Content – Wazebs Website Development Company can provide a content maintenance service if required. This is billed at our standard hourly rate or an agreed monthly/annual content maintenance contract. Software Maintenance – Wazebs Web Developers guarantees that each project will be compatible with current versions of all major software platforms and browsers. Current release refers to software versions current at the time the website goes live, versions released after this date are not included.

Platforms:

  • Windows (XP SP2 up to current full version)
  • Macintosh (OS 10.1 up to current full release version)

Browsers:

  • Internet Explorer – version 7 up to current full release
  • Firefox 4 up to current full release
  • Apple Safari – version 5 up to current full release
  • Google Chrome

Browser Plug-ins:

  • Current version of Flash Player
  • Windows Media Player
  • QuickTime

Variations and Extensions

In the event of any variations or extensions to this contract, all work will be undertaken in accordance with our hourly rates. Wazebs Web Developers can also be engaged on a time and materials basis.

Goodwill

This proposal assumes goodwill from both sides regarding:

  • What can reasonably be achieved in a given time frame
  • Making best use of resources to achieve the most effective outcomes

Approval/Sign-off

To authorize commencement of a project, Wazebs Website Design Company must receive a signed copy of the approval document enclosed with each quote. This should be emailed to info@wazebs.com

All quotes are valid for 30 days from date of issue.

FULL TERMS AND CONDITIONS – WAZEBS WEBSITE DESIGN

By placing an order with Wazebs Website Design Company, you confirm that you are in agreement with and bound by the terms and conditions set out below.

Definitions

Wazebs Website Design Company refers to Wazebs Technologies Pvt. Ltd.

The client refers to the company or individual engaging the services of Wazebs Web Design Company.

General

Wazebs Website Design Company will only commence a project where an agreement has been provided by email, mail or fax. An ‘order’ is deemed to be a written contract between Wazebs Web Development Company and the client.

Project stages

Stage 1 – The client must thoroughly review the website design, providing feedback within five business days.

Stage 2 – The client must review the website wireframe development (empty website shell or working website without content), providing feedback within five business days.

Stage 3 – The client must carefully review the completed website including all content, providing feedback on any changes within three business days.

Final review- The client will review any changes made in stage three and authorize Wazebs Web Development Company to launch the project. Any changes requested after the final review will be considered additional and charged at our standard hourly rate.

System specifications and alterations

Each project will have set parameters as described in the final proposal and/or technical specification. This document also includes an authorization form which indicates agreement with the specification and authorises Wazebs Web Developers to begin work. On commencement the development team will proceed in accordance with the exact specifications as set out in this document. If there are any amendments to these parameters after the project has commenced, Wazebs Web Designers will consider this to be an additional component or customization of the project and will charge for this work at our standard hourly rates.

Bugs or system errors

When a project has been delivered, approved and hosted on Wazebs Web Design Company’s server, the client will have a three month grace period where Wazebs Web Developers will address any reported system errors or bugs free of charge. After this grace period any required maintenance will be billed at our standard hourly rates.

Website Design

While every endeavor will be made to ensure the website and any scripts or programs are free of errors, Wazebs website Design Company does not accept responsibility for any losses incurred due to website malfunction. The project and any associated graphics and files remain the property of Wazebs Web Design Company until all accounts are paid in full. Any scripts, cgi applications, php scripts, programming code or software written by Wazebs Web Developers remain the property of Wazebs Web Design Company and may only be commercially reproduced or resold with the permission of Wazebs Web Development.

Wazebs Web Development Company cannot take responsibility for any copyright or privacy infringements caused by materials submitted by the client and may refuse use of any such material unless proof of permission is provided. Any additions to the brief will be carried out at the discretion of Wazebs web Developers. Where no charge is made by Wazebs Mobile Apps Development Company for these additions, Wazebs Mobile Apps Developer accepts no responsibility to ensure these additions are error free. Wazebs Mobile Apps Development reserves the right to charge an appropriate sum for any correction to these or further additions. The client agrees to provide Wazebs Website Design Company all materials required to complete the site (files, content and images) in a timely fashion.

Wazebs Website design Company will not be liable for costs incurred, compensation or loss of earnings due to the failure by the client or Wazebs Web Design Company to meet agreed deadlines. Wazebs Web Development Company will not be liable or become involved in any disputes between the site owner and their clients and Wazebs Web Design cannot be held responsible for any wrongdoing on the part of a site owner. Wazebs Web Design Company will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client, or any of the clients appointed agents.

Wazebs Web Development Company will not be liable for any costs incurred, compensation for loss of earnings due to the unavailability of the site, servers, software or any material provided by its agents. A deposit of 30% is required with each project before any work will commence. Once a project has been completed the final balance of payment is due in accordance with our payment terms. If the client decides to terminate the contract after a project has commenced, the client will be liable to pay for all work done up to the point of termination.

Content and Data Entry

The supply of content and assets is the responsibility of the client, unless the client is employing Wazebs Web Developer’s copywriting service. All content for all sections of the website must be supplied at an agreed time and preferably in one delivery. Content must be thoroughly reviewed before it is supplied to Wazebs Web Designers. Wazebs Content Writers is not responsible for any spelling and grammatical errors. Content must follow the directions of the sitemap. If the sitemap indicates five pages, content must be supplied for five pages.

Project delays

Where a project has final approval Wazebs Web Development Company will indicate time frames for both parties. If a client delays the project for more than two months, (by missing deadlines for the supply of information, content or images) Wazebs Web Development reserves the right to charge a project-delay fee to recover costs associated with ongoing management of the project.

Database, application and e-commerce development

Wazebs Web Developers cannot take responsibility for any losses incurred by the use of any software created for the client. The client is expected to fully test any application or program relating to a site developed by Wazebs web Development Company before being made available for general use. Whilst every care has been taken to ensure products are bug free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use. Any scripts, cgi applications, php scripts or software written by Wazebs Web Design Company remain the property of Wazebs Web Design and may only be commercially reproduced or resold with the permission of Wazebs Web Design.

Where applications or sites are developed on servers not recommended by Wazebs Website Design, the client is expected to provide information, software and support relating to the server to assist with the correct development of the application. Any assistance or work required from Wazebs Website development Company for external hosting will incur additional charges. Where a large application is to be developed, the client is responsible for providing a testing environment as similar as possible to the final production environment. When a project has been delivered, approved and hosted on Wazebs Web Development Company’s server, the client will have a three month grace period where Wazebs Website Design will address any reported system errors or bugs free of charge. After this grace period any required maintenance will be billed at our standard hourly rates.

Compatibility

Wazebs Website Development will ensure that any site or application will function correctly:

  • On the server to which it is initially installed
  • When viewed with current Microsoft Internet Explorer version 7 to current full release
  • When viewed with Mozilla version 4 to current full release

Wazebs Web Design can offer no guarantee of correct function with all browser software including future releases.

Website hosting

Wazebs Web Design Company cannot guarantee the availability or continuity of this service and cannot accept liability for loss of revenue caused by the unavailability, malfunction or interruption of this service. Wazebs Web Design reserves the right to refuse handling of material which may be deemed offensive, illegal or controversial. In this instance, hosting services may be terminated.

Hosting terms

Hosting is available through Wazebs Website Development or Bluehost hosting. Any client requesting hosting on another server will be charged a fee for the time taken to transition the website to the preferred hosting provider.

Training

All end user training is to be undertaken at Wazebs Technologies, #138, Road No.2A, G.D.Mishra Path, New Patliputra Colony, Patna, Bihar – 800 013 (India)

Payment of accounts

A deposit by the client is required before Wazebs Web Developers can commence a project. Any outstanding accounts for work completed by Wazebs Web Development Company or our affiliates requires payment in full no later than 7 days from the date of invoice. Prior to completion of a project the client is obliged to pay the balance in full. Wazebs Web Development will contact clients to remind them of payments due if they are not received. If accounts are not settled and Wazebs Technologies have not been contacted regarding the delay, website access may be denied and web sites or projects removed.

Complaints procedure

Any client experiencing problems with a web service provided by Wazebs Web Developers should contact their assigned Project Manager or email support@wazebs.com,  Clients should supply the URL of the problem and clearly outline the issue in question. Wazebs Web Development will contact the individual responsible for the material in question with a view to resolving the matter satisfactorily.

Formal complaints procedure

The formal complaints procedure is in place should a client feel that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure. A formal complaint should be made in writing to Wazebs Technologies who will acknowledge receipt and ensure that the matter is examined within two business days. An initial response will be issued within seven days of receiving the formal complaint and a full and considered response will be issued within 30 days. Any required action will be implemented with minimal delay.

 

*Please Note: These terms and conditions are subject to change at any time in our sole discretion. You will be notified via email in this instance.

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